Accessibility Video & Closed Captioning for IP-delivered Video
FAQs AND CONTACT INFORMATION
How does this website accommodate accessibility guidelines?
We strive to make our content accessible to all consumers. If you are having difficulty viewing this website and/or the format of any material on this website interferes with your ability to access information using assistive technology (such as a Braille or screen reader, or TTY), please contact us at:
To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the Web address (URL link) of the material to which you need access, and your full contact information, including email address.
I have questions about closed captions. How do I get help?
For specific inquiries regarding closed captioning on programming delivered via this website, please contact:
For captioning inquiries regarding any programming delivered via television, or inquiries regarding video described programming, please contact your pay television service provider.
How do I enable closed captioning on this site?
To access closed captioning for online video programming available through this site, please mouse over the video while it is playing. If you see a button labeled “CC”, click it. If a pop-up menu appears, select the “English” option. To turn closed captioning off, click the “CC” button. If a pop-up menu appears, select “CC Off.”
Why aren’t there captions in a program I accessed through this site?
BUSINESS LOANS is actively working to expand closed captioning of its online video programming, including full compliance with all relevant FCC implementation timelines. More information about the FCC’s online closed captioning requirements and timelines can be found here. Please note that certain software and equipment may not support closed captions at this time. BUSINESS LOANS continues to work with its technology and distribution partners to enable this support wherever possible.